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Smile Train Complaint Not Upheld but FRSB Seeks Stronger Code Adherence

In an adjudication report published today, the Fundraising Standards Board (FRSB) reveals that is has not upheld a complaint about Smile Train UK ’s use of the slogan ‘ make one gift now and we’ll...

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UNICEF UK Telephone Fundraising Complaint Upheld

The Fundraising Standards Board (FRSB) has upheld a complaint about UNICEF UK ’s telephone fundraising, after a complainant received a series of 4 unwanted calls from the charity during March-April 2011.

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FRSB Proposes Self-Regulation Plus to Strengthen Existing Regulatory Model...

Self-regulation of fundraising should be strengthened with the introduction of Government-backed incentives to increase take-up, the Fundraising Standards Board (FRSB) has recommended in its...

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Charity Fundraising Complaints Top 30,000

The Fundraising Standards Board (FRSB) is today unveiling the 2011 Complaints Report for charity fundraising, revealing that 30,848 complaints were received on the back of 9.6 billion contacts.

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FRSB to Investigate Sunday Telegraph Claims of TAG’s Poor Fundraising

The Fundraising Standards Board (FRSB) will investigate allegations made by The Sunday Telegraph of poor fundraising practice by Tag Campaigns (Tag), part of The Gift Group. The Sunday Telegraph...

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Trust Soars Amongst Charity Donors

Trust echoes charitable giving patterns Regulation is key to donating with 72% of people saying they would have more trust in a charity’s fundraising if it was signed up to an independent regulatory...

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FRSB Welcomes Lord Hodgson’s Recommendations to Strengthen and Build...

The Fundraising Standards Board (FRSB) welcomes Lord Hodgson’s Review of the Charities Act 2006, in which recommendations are made to strengthen and grow the existing self-regulatory scheme for...

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Public Raises Concerns About ‘Hard Hitting Charity Ads’

ASA publishes research on Harm and Offence in UK Advertising

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IoF, FRSB and PFRA joint statement on clarification of roles

The Public Fundraising Regulatory Association (PFRA), Institute of Fundraising (IoF) and Fundraising Standards Board (FRSB) joined forces yesterday [Thursday 6 September] to address many of the issues...

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WaterAid’s Corbett Challenge Did Not Breach Best Practice

The Fundraising Standards Board 1 (FRSB) has ruled that WaterAid’s 2011 Corbett 2 Challenge was not in breach of the Outdoor UK Challenge Events Code at an adjudication that took place on 08 June...

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Nick Hurd MP To Make Keynote Speech at Clothing Collections Symposium

The Fundraising Standards Board (FRSB) and Institute of Fundraising (IoF) are bringing together key stakeholders in charity goods collections at a symposium on 14 September that will set out best...

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Symposium Reveals Scale of Bogus Collections

The Fundraising Standards Board (FRSB) and Institute of Fundraising (IoF) hosted a symposium on Charity Clothing Collections yesterday (14 September 2011), attended by over 80 representatives from...

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New partnership training programme helps charities deal with unhappy supporters

The Fundraising Standards Board (FRSB) is partnering with Samaritans to provide training for supporter care staff and fundraisers based on the techniques employed by Samaritans Listening volunteers to...

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Charity Bodies Warn of Bogus Doorstep Collectors

The Fundraising Standards Board (FRSB) and Institute of Fundraising Scotland (IoF) are coming together to launch a Give With Care campaign in Scotland this week, urging the public to be careful when...

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Painted Children’s Compliance Monitoring Programme Cut Short

The Fundraising Standards Board 1 (FRSB) has cut short its 12-month compliance monitoring programme of London-based charity Painted Children (Registered Charity number 1129315) following three...

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Celebrating the Best of Supporter Care

Today, at the start of Customer Service Week (run 3 rd -9 th October 2011 by the Institute of Customer Services), the FRSB is launching a week-long celebration of supporter care and supporter care...

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Childreach International Complaint Not Upheld

The Fundraising Standards Board (FRSB) has not upheld a complaint made against Childreach International (Registered Charity number 1132203) after the charity refused to refund an event participant’s...

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Expert Views Sought to Determine Good Impact Reporting Principles

The Fundraising Standards Board (FRSB) is backing a universal set of principles for impact reporting in charities and social enterprises that is now open for consultation.  

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Launch of Training Programme for Small Charities

The Fundraising Standards Board (FRSB) and Institute of Fundraising (IoF) are coming together to offer a series of training days across the country exclusively for charities with a voluntary income of...

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FRSB Welcomes Independent Review of Charities Act

The Fundraising Standards Board (FRSB) has welcomed the appointment of Lord Hodgson of Astley Abbotts, as the independent reviewer of the Charities Act 2006, as announced by the Office for Civil...

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